Holding a grudge
I am mad at Victorias Secret.
Grant gave me a lovely merry widow at Christmas. It was too big, so I sent it back for a smaller one. Now, three months later, I still do not have my merry widow. VS has sent it twice to the wrong address. We spent Christmas in Arizona, as many of you know, so Grant had the original purchase sent there. Apparently, the first exchange went there and went missing. Grant discovered this when he called wondering where the exchange was. When he confirmed the address, the rep mentioned that it wasn't the address they had on file. He explained the situation and told them to send it to Ontario, not Arizona. (As I had done on the original exchange receipt.)
But they didn't.
Instead, my parents called about two weeks ago from the Bay Area, saying they had a package forwarded from AZ. Their neighbour had sent it on. The shipping date was after Grant's conversation with VS, the one confirming the shipping address. So, my elderly parents....you know, the one with the broken hip and the other one with the driving problems... have to schelp their way to the post office to forward a package to Canada.
Grant emails VS to express his displeasure in an entirely Canadian way (translation: politely). No response. I email to express my displeasure in a still polite, but slightly more emphatic manner. Still no response.
I would just write another email telling VS that they have lost a valued customer, but they have this and this and I really, really want them.
I want to hold this grudge, really I do. But I haven't been able to hold a real grudge for much more than a day or two in my entire life.
And that bra is so pretty. Damn.
Grant gave me a lovely merry widow at Christmas. It was too big, so I sent it back for a smaller one. Now, three months later, I still do not have my merry widow. VS has sent it twice to the wrong address. We spent Christmas in Arizona, as many of you know, so Grant had the original purchase sent there. Apparently, the first exchange went there and went missing. Grant discovered this when he called wondering where the exchange was. When he confirmed the address, the rep mentioned that it wasn't the address they had on file. He explained the situation and told them to send it to Ontario, not Arizona. (As I had done on the original exchange receipt.)
But they didn't.
Instead, my parents called about two weeks ago from the Bay Area, saying they had a package forwarded from AZ. Their neighbour had sent it on. The shipping date was after Grant's conversation with VS, the one confirming the shipping address. So, my elderly parents....you know, the one with the broken hip and the other one with the driving problems... have to schelp their way to the post office to forward a package to Canada.
Grant emails VS to express his displeasure in an entirely Canadian way (translation: politely). No response. I email to express my displeasure in a still polite, but slightly more emphatic manner. Still no response.
I would just write another email telling VS that they have lost a valued customer, but they have this and this and I really, really want them.
I want to hold this grudge, really I do. But I haven't been able to hold a real grudge for much more than a day or two in my entire life.
And that bra is so pretty. Damn.
posted by allison | 7:35 PM
6 Comments:
Oh, go on and write the nasty letter.
And if, sometime down the road, Jenn (for example) should accidentally buy that bra in your size, it is only your duty as a friend that would force you to reimburse her.
I've been holding a grudge against Ticketmaster for almost two years.
I. Hate. Those. Motherfuckers.
See? It's easy.
oh yes, dirty motherfuckers! All of them! Add in Revlon and Fresh Express for me right now (although both of them do have it in their power to make right, so we'll leave the life-long hatred at bay).
And yeah, I might one day have to buy you a bra. What can you do, it would be rude for you to not take it *nods*.
Helpful annika.
Yes, Annika is very smart. And as we all know, smart girls are the hottest.
So, let's all send nasty letters and then buy each other things!
Damn you, with your links to VS and their pretty spring bras! I had just resolved not to buy any new clothes, only used ones, recycled ones, or ones I made myself. I might just have to knit a stripey, non-wire bra in springy colours.
You can knit anything, you know.
Oh you should totally write and complain! Be funny and sarcastic, that'll get better results than politeness or rudeness, from what I've encountered.
Also, I like this shop: http://www.lasenza.co.uk/- I have £44 of vouchers for them, but I don't have one anywhere near me!
they do have a Canadian site too [/temptation]: http://www.lasenza.com/bloorcom.store/bloorcom.store.dynamicIndex.asp
There's also an American version (go the the first link, it can link to US, Can or Can (French speaking) [up]
Callie
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